:: Customer Support : FAQs : Public Record Research Products and Services |
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Below you will find answers to commonly asked questions regarding our Public Record Research products and services. If you do not find your question listed here please contact a sales representative.
Email - Sales and Business Development
sales@ask-services.com
Telephone
888.416.1313
734.983.9040
Monday - Friday between 9:00am and 5:00pm EST
Mailing Address
A.S.K. Services, Inc.
Attn: Business Development
PO Box 871280
42180 Ford Road
Suite 101
Canton, Michigan 48187 |
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- Who do I contact if I have a question about my order?
- Our friendly, knowledgable customer service team is available to answer your questions Monday through Friday between 9:00am and 5:00pm EST. You may contact them via email at support@ask-services.com, or telephone at 888.416.1313. To serve you better, please include your name, telephone number and order number in any correspondence.
Many questions may also be answered on our eServices web site. Just log in and your order status is only a click away.
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- Which states do you cover?
- A.S.K. Services, Inc. provides services in Michigan, Ohio, Indiana, North Carolina and South Carolina. Most products are offered in every county, call your A.S.K. representative for specific jurisdictional coverage questions.
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- What are your delivery methods?
- Fax, email, Web, and most overnight and standard shipping options.
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- What is the difference between a UCC and a Fixture Filing?
- A UCC liens unattached commercial property both tangible and intangible (i.e., cattle or cash). A Fixture Filing is a lien against goods that are permanently attached to commercial property (i.e., barn).
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- Do you record UCCs and Fixture Filings?
- Yes- UCC’s are filed with the SOS. Fixture Filings are filed in the Real Estate records at the county ROD.
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- Should I search for UCC at the state level, county level or both?
- All financing statements are filed with the Secretary of State except fixture filings, which are filed with the County Register of Deeds. This recent change became effective on July 1, 2001 when Revised Article 9 changes became effective. In order to obtain a complete and accurate search, we recommend that both county and state records be searched.
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- Will a search at the Secretary of State for UCC Financing Statements pull all associated or similar names?
- The Secretary of State will only search for UCC Financing Statements based on the exact name listed on the request. We recommend verifying your debtor information through our Corporate Verification search to ensure that the debtor name and address are correct when submitted to the state. This will ensure that all effective statements against your debtor are pulled accordingly.
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- How do I search for federal and state liens?
- All federal, state, tax and judgment liens are recorded with the Register of Deeds in the county where the debtor is located. Tax liens against companies can also be searched at the Secretary of State.
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- What is the standard turn-around time?
- Turn around times vary from county to county and state to state. For most requests, you can expect 24-72 hour turn around from the time we receive your order.
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- What are resident agent services?
- All non-Michigan based corporations registered to do business in the state of Michigan are required to list a business with a street address in Michigan, who can receive legal documents on behalf of the corporation. Please contact your A.S.K. Services Representative for more information on how to get started.
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- What is the expected turn-around time on my order?
- Turn around times vary. for most requests, you can expect 24-48 hour turn around from the time we receive your order.
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- Are certified copies available?
- Certified copies are available for articles and amendments for an additional charge.
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- What are your delivery methods?
- Fax, email, Web, and most overnight and standard shipping options.
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- Which states do you cover?
- A.S.K. Services, Inc. provides services in Michigan, Ohio, Indiana, North Carolina and South Carolina. Most products are offered in every county, call your A.S.K. representative for specific jurisdictional coverage questions.
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- Do you search for both felonies and misdemeanors?
- Yes, A.S.K. Services can perform searches for both Felonies and Misdemeanors.
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- What are court access fees?
- The fee charged by the court to search their records.
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- How far back do you search for criminal records?
- We search back 7 years when conducting criminal records searches. A ten year search option is available on most criminal products.
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- How can I find out if a person or company is involved with any lawsuits?
- We can search both circuit and district courts to access a list of dockets and/or copies of all civil suits filed.
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- Can you search federal courts for civil, criminal, and bankruptcy cases?
- We can search each court and provide copies of dockets, and any item in the case including exhibits.
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- What is the standard turn-around time?
- Turn around times vary from county to county. For most requests, you can expect 24-48 hour turn around from the time we receive your order.
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- What is your standard fee?
- All standard product pricing is indicated on our web site before order confirmation. Fees can vary depending on the service and jurisdiction selected. Factors affecting fees can include delivery method, copy costs and court access fees. If further clarification about pricing for a particular product or jurisdiction is necessary, please contact you’re A.S.K. Services, Inc. representative before placing your order.
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- What are your delivery methods?
- Web, email, fax, and most overnight and standard shipping options.
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- Can you do commercial property searches?
- Yes we do. We offer a full range of commercial property services. Visit the Commercial Services page to find out more.
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- What is the difference between Property Document Retrieval and Property Document Recording?
- A property document retrieval means that we will obtain copies of the requested real property document(s), such as a deed or mortgage. A Property Document Recording means that we will file your real property document with the appropriate Register of Deeds office and send you the recording information.
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- You did a search and now I need an Update. Is there a quick and easy way to do that without re-entering all of the information?
- Yes. An Update may be ordered up to six months after A.S.K. Services completed the search. To do this, you will first need to locate the order:
- Login to eServices.
- Click on Order Status
- Using the drop-down menu, choose your method of look up (ASK Web Tracking Number, ASK Service Number or Your Project Number).
- Enter your ASK Web Tracking Number, ASK Service Number or Your Project Number.
- Press your Enter key.
- Next, click the Order Update button.
- Enter the Effective Date.
- Press your Enter key.
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- I tried to order an Update on a search A.S.K. Services has done for me but the Order Update button is not available. What should I do?
- The Order Update button is not availabe because the search you wish an update on was completed more than six months ago. You will need to place a Current Owner Search.
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- You did a search for me and now I need copies which were referenced in the search. Is there a quick and easy way to do that without re-entering all of the information?
- Yes.
- Login to eServices.
- View the order by using the Check Status tool.
- Click the Order Copies button.
- Select the copies you wish order.
- Click Enter.
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- Are my documents reviewed before they are recorded with the Register of Deeds?
- Yes.
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- Can I modify my account profile myself or do I need to call you?
- You can modify your account profile using our web site. This means that you can change your email address, password, shipping or billing information anytime and as often as you require.
- Click the My Account button.
- Modify the desired information in your account profile.
- Click Enter.
And, as always, our friendly Customer Service representatives are available to assist you via email or teleophone if you prefer.
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- I don't see what I need in your list of options. What should I do?
- Email support@ask-services.com or call 888.416.1313. Our Title Services experts will work with you to find the perfect product to match your needs and facilitate your web ordering.
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- I can't find my search type in the county I need. What can I do?
- Email support@ask-services.com or call 888.416.1313. We will make sure this becomes available to you.
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- Can I see how much each search will cost before I place my order?
- Yes. Before submitting your order you will have an opportunity to review your selection and pricing. The price of the search will appear at the top of the ordering screen after you select the type of search and specify the county.
Please note: The basic service fee does not include copies. Copy fees are charged per page. Copy fees vary depending on the jurisdiction.
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- How do I know what is included in a specific search?
- On step 2 of 4 of the ordering process, you can place your cursor on the ? next to the type of search you are interested in. A box will pop up with brief list of what's included in that search.
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- What if I don't have a name, an address or other required information?
- You may indicate N/A in the appropriate fields. Be advised that incomplete information may delay your order.
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- I need copies of all of the search documents. What should I select?
- To ensure that you receive a copy of all documents referenced in your search, simply check the box next to Full Copies of All Documents.
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- I have information that will not fit in a box on the form. What should I do?
- For your convenience, we have provided a box called Additional Information for this purpose.
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- I made a mistake while entering my order. What should I do?
- If you discover the mistake before you click Confirm, you may use your browser's Back button to make your changes. If you have already clicked the Confirm button email support@ask-services.com or call 888.416.1313.
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- After placing an order and clicking the Confirm button, how do I place another order?
- Click the New Order button at the bottom of your browser page.
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- Can I check the status of an order?
- Yes. To check on the status of a individual order:
- Login to eServices.
- Click on Order Status.
- Using the drop-down menu, choose your method of look up (ASK Web Tracking Number, ASK Service Number or Your Project Number).
- Enter your ASK Web Tracking Number, ASK Service Number or Your Project Number.
- Press your Enter key.
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- How do I view a completed order?
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- Login to eServices.
- Look up the order using the Check Status tool.
- Choose the format you wish by clicking on either the PDF or TIF button.
You will need Adobe Acrobat Reader to view the PDF version. You will need a TIF viewer to the TIF version. Links to free viewing software are provided on the right side of this page under the Tools & Resources heading.
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- Can I cancel an order?
- In some cases we can cancel an order. Contact Customer Service as soon as possible. We can cancel the order only if the order has not been completed.
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